FM5100

The class will provide a comprehensive overview of the entire operations management (OPM) area, including specific application examples in the form of case studies (from text, instructor, and guest speakers). OPM topics include global operations; project management; forecasting; design of goods & services; managing quality, process, capacity, location, and layout strategies; HR & job design; supply-chain management; MRP & scheduling; and maintenance & reliability. A detailed module on probability and statistics will include applications to TQM, SPC, and inventory management. Real-time and video case studies (and the OPM project below) will directly explore the issues encountered by the facilities manager on topics ranging from product/process/service design to the implementation and control of ongoing operations in service and manufacturing facilities. An in-depth self-selected, OPM project provides the unique opportunity to apply OPM tools and skills to a specific facilities management topic.